Privacy Policy

Last updated: 17 August 2026 · Applies to ivorycinder.com and all of its subpages

1. Who we are

Ivory Cinder ("we", "us", "our") publishes free guides to casual puzzle applications distributed on Google Play and sells PDF guides on the same subject. It is owned and operated by Noah Williams, an individual based in New Zealand, who is also privacy officer for the purposes of the Privacy Act 2020. All privacy matters: [email protected].

2. What we collect

2.1 Information you provide

• Order request form: your name, email address, the PDF selected, how far you have progressed (optional), your country (optional) and the text of your request.
• Contact form: your name, email address, the topic selected and the text of your message.
• Invoicing information: a billing name and, if you request one, a business name for the invoice.

2.2 Collected automatically

• Standard server logs: IP address, browser and device type, referring page, pages requested, date and time.
• A single browser storage entry recording that you have seen the cookie notice — see the Cookie Policy. No analytics or advertising identifiers are set.

2.3 What we never collect

No form on this site asks for payment card numbers, bank credentials or any financial login details, and you should never send them to us. We do not collect government identifiers, health data or any special category of sensitive information, and we collect nothing about your activity inside any game.

3. Why we collect it

• To answer your enquiry;
• To confirm scope, issue an invoice and deliver the package you requested;
• To keep order records for New Zealand accounting and tax obligations;
• To keep the website secure and technically stable;

We do not use personal information for automated decision-making or profiling, and we send no marketing email unless you have specifically asked for it.

4. How it is collected

Directly from you, through the forms on this site or by email. Technical information is collected automatically by the hosting provider's web server. Supplying information is voluntary, but without a name and email address we cannot reply or deliver a package.

5. Security and retention

Data submitted here travels over an encrypted connection (HTTPS) and is stored in our email and invoicing systems, protected by unique passwords and two-factor authentication. Access is limited to Noah Williams.

• General enquiries: deleted 24 months after the last message.
• Invoices and order records: retained 7 years for New Zealand tax record-keeping.
• Server logs: up to 90 days.

We take reasonable steps to protect information as required by Information Privacy Principle 5. No internet transmission can be guaranteed completely secure.

6. Disclosure

We do not sell, rent or trade personal information. Disclosure happens only to service providers (hosting, email, invoicing) strictly as needed and under a duty of confidence; where required or authorised by New Zealand law; where necessary to prevent or lessen a serious threat to anyone's life, health or safety; or where you have expressly authorised it.

7. Overseas transfer

Some providers operate servers outside New Zealand, including in Australia, the European Union and the United States. Where information is transferred overseas we take reasonable steps under Information Privacy Principle 12 to ensure comparable safeguards apply, whether through the law of the receiving jurisdiction or binding contractual terms.

8. Cookies

This site uses strictly necessary cookies and browser storage only — enough to make the forms work and to remember that you have seen the cookie notice. No analytics, advertising or tracking cookies are set. If that ever changes, this policy and the Cookie Policy will be updated first and your consent will be requested before any such cookie is placed.

9. Links to Google Play

Every guide links to the official Google Play listing for the game concerned. Those are plain store links, not affiliate links. When you follow one you leave this site and Google's own privacy policy and terms apply. We receive no information back about whether you followed a link or installed anything, and we have no relationship with Google LLC or with any publisher named here. Game icons and screenshots are stored on our own server rather than hot-linked, so simply reading a guide does not contact any publisher.

10. Your rights

Under Information Privacy Principles 6 and 7 you may request access to, or correction of, the information we hold about you; request deletion where we no longer have a lawful reason to keep it; withdraw consent where processing is based on it; and complain to us and then to the Office of the Privacy Commissioner. Email [email protected] with enough detail to identify the information concerned. We respond within 20 working days as required by the Act, at no charge for a standard request.

11. Age

This site and its services are intended for adults aged 18 and over. We do not knowingly collect personal information from children; if you believe a child has submitted information, contact us and it will be deleted. The games themselves carry their own Google Play content ratings.

12. Privacy breaches

If a notifiable privacy breach occurs — one that has caused or is likely to cause serious harm — we will notify the Office of the Privacy Commissioner and affected individuals as soon as practicable, in accordance with Part 6 of the Privacy Act 2020.

13. Changes

This policy is updated when our practices or the law change. The "last updated" date shows the current version. Material changes affecting information already held are notified by email where we hold a valid address.

14. Complaints

Privacy officer: Noah Williams, New Zealand — [email protected]. If our response does not resolve the matter you may complain to the Office of the Privacy Commissioner (New Zealand).